PRIVACY POLICY – THE RELOVED CLOTHING COMPANY
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.
Who We Are
The Reloved Clothing Company is an online store specialising in carefully curated preloved clothing.
If you have any questions about this policy, you can contact us at:
hello@therelovedclothingcompany.co.uk
What Information We Collect
When you interact with our website, we may collect:
Personal Information
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Name
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Email address
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Billing and shipping address
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Phone number (if provided)
Order Information
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Products purchased
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Payment details (processed securely via third-party providers)
Technical Information
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IP address
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Browser type
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Device information
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Pages visited on our website
How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate with you about your order
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Provide customer support
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Send marketing emails (only if you opt in)
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Improve our website and customer experience
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Prevent fraud and keep our website secure
Marketing & The Adoption Club
If you sign up to our Adoption Club, we may send you:
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Early access to new drops
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Exclusive offers
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Updates from The Reloved Clothing Company
You can unsubscribe at any time by clicking the link in any email.
Payments
We do not store your payment details.
Payments are securely processed by trusted third-party providers such as Stripe and PayPal. These providers handle your payment information in accordance with their own privacy policies.
Sharing Your Information
We only share your data when necessary to run our business, including with:
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Payment processors (e.g. Stripe, PayPal)
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Delivery companies (to ship your order)
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Email marketing platforms (e.g. MailerLite)
We never sell your personal data.
Cookies
We use cookies to:
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Keep your shopping basket working
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Understand how people use our website
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Improve your browsing experience
You can control or disable cookies through your browser settings.
How Long We Keep Your Data
We keep your information only as long as necessary to:
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Fulfil your order
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Meet legal and tax obligations
Your Rights (UK GDPR)
You have the right to:
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Access the data we hold about you
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Request corrections
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Request deletion of your data
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Withdraw consent for marketing
To exercise any of these rights, contact us at:
hello@therelovedclothingcompany.co.uk
Data Security
We take appropriate measures to protect your personal data and keep it secure.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
A Final Note
We’re here to make secondhand feel first-class — not to misuse your data.
Your trust means everything to us.